handmade soap, handmade bath soap, bath and body products

FAQ'S

Frequently asked questions

What are your store hours?


Sun, Mon, Weds - Closed Tues - 10:00a - 5:00p Thurs - 10:00a - 5:00p Fri - 10:00a - 5:00p Sat - 10:00a - 4:00p




When will I receive my order?


Orders are packed and shipped within 3 to 4 business days from receipt of payment.
We ship with USPS which takes approximately 2 to 5 business days to arrive once shipped. It depends on your distance from Kansas Mail delivery may take longer during holiday seasons.
You should receive your order within 5 to 10 business days from receipt of payment.




What if my products arrives damaged?


We try our best to pack our products carefully so that they are protected during the shipping process, however, once they leave our facility, it is hard to know how carefully they are handled. If you have received a product that arrived damaged or broken, please contact our business office so that we can remedy the situation. Your satisfaction is our goal. Contact us by phone at 620-474-0823, or send us an email.




What is your Return Policy?


Due to the nature of our products, we cannot assure the purity of merchandise once it has been shipped. For safety and hygiene reasons this merchandise cannot be restocked or resold so we do not accept returns. Your satisfaction is our goal and we truly believe that you will love our products, but if you are really unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.




Will your products heal my skin condition such as eczema, psoriasis, or rosacea


We often receive emails and phone calls from customers with chronic irritated or inflamed skin problems. We have learned that for some people simply switching to a natural product may help. We believe that natural ingredients are milder, healthier and gentler on the skin. I often say that it’s what's NOT in our products, that is often the most helpful. While we cannot promise that our products will help heal your inflamed or irritated skin conditions, we have received a lot of feedback from customers telling us that our products have helped soothe irritated skin problems. Please note that our products are NOT drugs or medicines meant to treat or cure illness, which would require FDA testing and approval. Our products are intended to help soothe irritated skin. If you have sensitive skin issues, always try an allergy patch test before using a new product.





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Aleesa Bath & Body

930 N Main

Hutchinson, ks 67501

620 664 7200

contact@aleesasoaps.com

 

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